Privacy Policy & Data Security

1. Introduction & Overview

Welcome to Furnitures Rent("we", "our", "us"). We value your trust and are deeply committed to safeguarding your personal information and ensuring transparency in how we collect, use, and process your data. This Privacy Policy outlines our data handling practices when you access our website, browse our rental catalog (including bedroom, living room, and office furniture), or engage our rental and delivery services across Kolkata. By using our platform, you consent to the data practices described in this policy.

2. Scope of Information Collected

To provide seamless furniture and appliance rental services, we collect various categories of information depending on your interaction with our platform:

• Personal Identification Information: Full name, active mobile phone number, email address, and precise delivery/residential addresses within Kolkata.
• Rental Verification & KYC Records: Government-issued identification proof (such as Aadhaar, PAN card, or Voter ID), corporate employment details, or university credentials required for digital rental agreement execution and credit verification.
• Financial & Transaction Data: Payment card details, UPI IDs, net banking info, and transaction identifiers processed securely via authorized third-party payment gateways. Note: We do not store sensitive payment card credentials directly on our servers.
• Technical & Log Data: IP address, browser type, device information, operating system, referral pages, and time spent on our catalog sections to help us troubleshoot technical errors and optimize performance.

3. Purpose and Use of Collected Data

The information we gather is utilized strictly for operational efficiency, legal compliance, and customer service enhancement, including:

• Processing, verifying, and executing your monthly furniture rental orders and digital agreements.
• Scheduling and coordinating free doorstep delivery, professional installation, and periodic maintenance or pickup requests.
• Managing account updates, sending billing invoices, automated payment reminders, and customer support notifications.
• Preventing fraudulent transactions, ensuring contractual compliance, and executing dispute resolution if necessary.
• Conducting internal analytics, search engine optimization audits, and improving user interface navigation.

4. Data Security Protocols & Confidentiality

We employ robust administrative, technical, and physical security controls to protect your personal information against unauthorized access, accidental loss, disclosure, or alteration. All sensitive verification records (KYC documents) are encrypted and restricted solely to authorized personnel handling verification and logistics. While we strive to use commercially acceptable measures to protect your data, no method of transmission over the internet is 100% secure, and absolute security cannot be guaranteed.

5. Sharing and Disclosure of Information

We maintain strict confidentiality and never sell, rent, or trade your personal data to external marketing agencies. However, limited data sharing may occur with trusted third-party partners under strict confidentiality agreements:

• Logistics & Delivery Partners: Sharing your name, phone number, and address exclusively for fulfilling dispatch, assembly, and pickup operations in Kolkata.
• Payment Gateways: Transmitting encrypted billing data to secure financial institutions for payment processing.
• Legal Obligations: Disclosing information if required by law, court orders, or governmental regulatory authorities to protect our legal rights or ensure public safety.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to monitor site traffic patterns, remember user preferences, and personalize your catalog browsing experience. You have the option to modify your web browser settings to decline cookies; however, doing so may limit your ability to utilize certain interactive features or checkout processes on our platform.

7. User Rights and Data Control

You retain the right to review, update, or request the correction of your personal profile data stored with us. If you wish to close your rental account or have questions regarding data deletion post-tenure completion, you may submit a formal request through our customer support channels.

8. Policy Updates & Modifications

We reserve the right to modify or update this Privacy Policy at any time to reflect operational changes, technological enhancements, or statutory legal requirements. Any modifications will be posted directly on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Information

If you have any questions, grievances, or formal inquiries concerning this Privacy Policy, our data protection practices, or your active rental account, please contact our support desk via our official website contact page or helpline in Kolkata.