Explore answers to 30+ commonly asked questions regarding rental packages, KYC verification, doorstep delivery, free maintenance, and relocation across Kolkata.
1. Getting Started & Verification
Select your desired furniture or appliances, pick a monthly rental duration (3 to 24+ months), submit your digital verification documents, and get express doorstep delivery across Kolkata within 48 hours.
Verification is 100% paperless. You will need a valid government photo ID along with current address proof or student/employee ID in Kolkata.
Anyone living in or moving to Kolkata! We cater to IT professionals, students, families, expats, startups, corporate offices, and event organizers.
Digital KYC checks are typically processed within 2 to 6 business hours after uploading valid identity documents online.
Yes! We offer bulk corporate rental packages with GST billing invoices for startups, co-working spaces, and commercial offices.
Yes, the account holder or an authorized adult family member must be present to sign the digital delivery receipt.
2. Pricing, Deposits & Payments
We maintain a minimal security deposit policy across our catalog to keep your upfront costs low.
The deposit amount is refunded directly into your bank account within 3 to 5 working days following quality inspection after pickup.
Rent is billed monthly on your selected due date. You can pay via UPI, Net Banking, Credit Cards, or Auto-Debit (e-NACH).
No hidden fees! All standard delivery, installation, and routine maintenance costs are completely included in your plan.
Yes! Subscribing for 12 or 24-month tenures offers significantly lower monthly rates compared to short 3-month plans.
A small nominal late charge applies after a 3-day grace period following your billing due date.
3. Delivery & Doorstep Installation
We deliver and assemble items within 24 to 48 hours following document approval.
We cover Salt Lake, New Town, Kestopur, Rajarhat, Dum Dum, EM Bypass, Garia, Tollygunge, Howrah, and nearby Hooghly zones.
Yes! Our trained logistics team handles unboxing, floor carry, assembly, and placement at no extra charge.
Our delivery crew will carry items up stairs (up to 3 floors free; nominal stair charges apply for higher floors without elevators).
Yes, our dispatch team calls prior to delivery to coordinate a convenient delivery window.
Inspect all items upon arrival. If anything is damaged, note it on the delivery sheet and our team will replace it immediately.
4. Maintenance, Cleanliness & Repairs
Every piece undergoes deep sanitization, vacuuming, and polish before dispatch.
Yes! Minor scratches or normal usage wear are completely covered with zero penalty.
Report technical issues via customer care. Our technician will repair or replace the unit free of charge.
Yes, subscribers on 12+ month plans can request a free annual maintenance and polishing check-up.
In cases of major damage outside normal wear and tear, repair or replacement costs are evaluated transparently at wholesale rates.
No physical modifications, repainting, or structural alterations are permitted on rented items.
5. Relocation, Swaps & End of Lease
Yes! We provide complimentary relocation support within Kolkata after 6 months of continuous active subscription.
Yes! You can extend your tenure month-to-month or renew for a longer period directly from your user dashboard.
Upon completing your active subscription agreement, you can swap your current items for new catalog models.
Schedule a pickup request 7 days prior via support. Our crew arrives, inspects, packs, and picks up items free of charge.
Early termination is allowed by paying the monthly rental difference corresponding to the actual fulfilled tenure.
Yes! We offer a Rent-to-Own option allowing you to purchase your rented furniture piece at a discounted price adjusted for past rents paid.
Customer Support Kolkata
Still need help with your rental order?
Our local customer executive team in Kolkata is available 7 days a week to assist you.